Business Process Performance Measurement for Rollout Success

Business process improvement for increased product quality is of continuous importance in the software industry. Quality managers in this sector need effective, hands-on tools for decision-making in engineering projects and for rapidly spotting key improvement areas. Measurement programs are a widespread approach for introducing quality improvement in software processes, yet employing all-embracing state-of-the art quality assurance models is labor intensive….

Contents

1. INTRODUCTION
1.1 ISP2 SCOPE
1.2 CHAPTER OUTLINE
1.3 METHOD
1.4 DELIMITATION
2. STATE-OF-THE-ART THEORY
2.1 INFORMATION RETRIEVAL
2.2 MEASUREMENT PROCESS APPROACHES
2.2.1 QUALITY FUNCTION DEPLOYMENT
2.2.2 SIX SIGMA
2.2.3 PRACTICAL SOFTWARE MEASUREMENT
2.2.4 GOAL-QUESTION METRIC
2.2.5 BALANCED SCORECARD
2.3 MEASUREMENT PROCESS ASSESSMENT
3. MEASUREMENT DISCOVERY PROCESS
3.1 PROCESS OVERVIEW
3.2 PROCEDURE
3.2.1 DISCOVERY
3.2.2 EVALUATION
3.2.3 CATEGORIZATION AND PRESENTATION
4. ISP2 PRE-STUDY
4.1 SOLUTION
4.2 SCHEDULE
4.3 INFRASTRUCTURE
4.3.1 EROOM
4.3.2 TDR AND TEST DIRECTOR
4.3.3 GAP AND GAP TRACKER
4.3.4 SCR AND SCR TRACKER
4.3.5 BENEFIT & ISSUE TRACKERS
4.3.6 CIC AND TICKETS
4.3.7 BUSINESS PROCESSES
4.3.8 BUSINESS ACTIVITY PROCESSES
4.4 ROLES AND RESPONSIBILITIES
4.5 ROLLOUT ACTIVITIES
4.5.1 BUSINESS PROCESS WALKTHROUGH
4.5.2 INSTALL AND SET-UP GLOBAL TEMPLATE SOLUTION
4.5.3 DATA EXTRACT
4.5.4 DATA CLEANSING
4.5.5 DATA CONVERSION
4.5.6 SUPER-USER TRAINING
4.5.7 LOCAL/LEGAL REQUIREMENTS IDENTIFICATION AND ANALYSIS
4.5.8 PARAMETER LOCALIZATION
4.5.9 FORMS LOCALIZATION
4.5.10 REPORTS LOCALIZATION
4.5.11 USER ACCESS
4.5.12 CROSS-FUNCTION SESSION(S)
4.5.13 LOCAL SYSTEM VALIDATION PREPARATION
4.5.14 LOCAL SYSTEM VALIDATION

Author: Mattias Axelsson, Johan Sonesson

Source: Blekinge Institute of Technology

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