This dissertation presents a situational theory of problem solving that highlights distinctive communicative and cognitive features in human problem solving. Its purpose is to provide a simple and useful, but not atheoretical, account of communication behavior and the cognitive approaches that we adopt during problematic situations. In the conceptualization, I introduce a new concept, communicant activeness in problem solving (CAPS), which has three domains in communicant activeness to explain not only when people voluntarily learn and share information but also how they choose certain information as more relevant than other information…
Author: Kim, Jeong-Nam
Source: University of Maryland
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