Electronic Mediation, Transformation, and Business Value: Three Essays in the Retail Auto Industry

This dissertation seeks to answer the following research questions: (1) what properties enable some organizations to generate more value from information technology (IT) than others? and (2) through what mechanisms do organizations generate value through IT? It examines the role of technology in value creation through three essays using three different aspects of organizational performance. Chapter 1: Responding to Technology-Enabled Organizational Transformation: The Role of Strategic Change Orientation Essay one examines the role of strategic change orientation and three change enablers–IT capabilities, climate for IT use, and mindfulness of IT adoption–in influencing business process performance during a period of IT-enabled transformation. The data source for this essay is a survey of auto retailers facilitated by a leading online infomediary. Chapter 2: Profiting From the Internet Channel: The Complementarity of Electronic Commerce Capabilities and Business Process Chan…

Author: Kuruzovich, Jason Nicholas

Source: University of Maryland

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