Engineering Feelings of Quality

There’s a growing focus on developing systematical research processes for design of products which appeal to people’s emotions and values. This dissertation suggests methodological developments for investigating people’s subjective emotional demands and values towards quality and explores connections of related physical design attributes for product design. The purpose of this report is to gain an awareness on Affective engineering of products through exploring the idea of quality feeling and to develop methodological methods for this. Quality feeling is regarded as a holistic concept considering individuals’ perceptions, expectations, experiences, physical and psychological expressions for a product or service. Affective Engineering methodology is targeted at translating human psychological processes, for example feelings and emotions, into suitable product design attributes, like size, shape, and surface characteristics…

Contents: Engineering Feelings of Quality

1.1 Background
1.2. Overall Aim
1.3. Research Questions
1.4. Structure of the Thesis
2.1. Product Quality
2.1.1. Service Quality
2.2. Experiencing Quality of Products
2.3. Cognition-Emotion Interaction
2.3.1. Emotions in Western and Japanese Literature)
2.3.2. “Affect” attributed to products in Western Literature
2.3.3. “Kansei” attributed to products in Japanese Literature
2.4. Kansei values and product experience
2.5. Engineering “Kansei”
2.6. Kansei as a System and Methods used to quantify Kansei
3.1. Overview
3.2. Paper A- Overview of methodological procedure
3.3. Paper B-Overview of methodological procedure
3.4. Paper C- Overview of Methodological Procedure
3.4.1. Free associations to grasp Kansei of individuals
3.4.2. Interview Process
3.4.3. Interview Questions
4.1. Overview
4.2. Paper A-Designing “Quality Feeling” In Reach Trucks: A Kansei Engineering Approach
4.2.1. Research issues
4.2.2. Methods
4.2.3. Results
4.2.4. Discussion and Conclusions
4.3. Paper B- Interactive Design Support System by Genetic Algorithm
4.3.1. Research issues
4.3.2. Methods
4.3.3. Results
4.3.4. Discussion and Conclusions
4.4. Paper C- Affective Design of Waiting Areas in Primary Healthcare
4.4.1. Research issues
4.4.2. Methods
4.4.3. Results
4.4.4. Discussion and Conclusions
5.1. Addressing Research Questions
5.1.1. Paper A
5.1.2. Paper B
5.1.3. Paper C
5.2. Results Discussion
5.3. Methods Discussion
5.3.1. Paper A: The method approach for feelings of quality
5.3.2. Paper B: The method approach for feelings of quality
5.3.3. Paper C: The method approach for feelings of quality
5.4. Proposed Approaches to Identify Physical attributes and interactions
5.5. Questionnaires…

Source: Linköping University

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