E-procurement, Internal Customer Service And External Customers – A Study of Effects And Interdependencies

Rapid technological advancements have completely revolutionalised the way things are done in the business world today. Proliferation of the internet and related technologies in the 1990s made it possible for companies to do business over the internet and it became easier and faster to do business both with suppliers and customers. With the ushering in of electronic business (e-business), many organisations including the public sector have since implemented various forms of its applications such as e-procurement, e-service, e-government and many others. As a matter of necessity organisations that want to sustain their businesses in such an environment must adapt their business strategies to meet the demands of the day and also be able to take advantage of the benefits of doing business electronically. Many such benefits have been cited which include reduction in costs, better communication among supply chain players and increased levels of productivity.It is also important to…

Contents

CHAPTER ONE
1.0.0.0 Introduction
1.2.0.0 Problem statement
1.3.0.0 Previous studies
1.4.0.0 Objectives of the study
1.5.0.0 Research questions
1.5.1.0 Research question 1
1.5.2.0 Research question II
1.6.0.0 Significance of the study
1.7.0.0 Keywords
1.8.0.0 Definitions
1.8.1.0 E-business
1.8.2.0 Procurement
1.8.3.0 E-procurement
1.8.4.0 Supply chain
1.8.5.0 Internal Customer Service
1.8.6.0 Internal customer
1.8.7.0 External customer
1.8.8.0 E-commerce
1.8.9.0 E-service
1.9.0.0 Organisation of the study
CHAPTER TWO
2.0.0.0 Literature review
2.1.0.0 Introduction
2.2.0.0 E-business
2.3.0.0 E-procurement
2.3.1.0 Brief history of e-procurement
2.3.2.0 Benefits of e-procurement Mayase Mibenge & Ngozika Chinyere Okoye
IIIE-procurement, Internal Customer Service And External Customers – A Study of Effects And Interdependencies
2.3.3.0 Challenges of e-procurement
2.3.4.0 E-procurement strategies
2.3.5.0 E-procurement models
2.4.0.0 Supply Chain Management and E-procurement
2.5.0.0 Value Chain
2.6.0.0 Value Networks
2.7.0.0 Internal Customer Service
2.8.0.0 E-procurement and Internal Customer Service
2.9.0.0 Future trends of e-procurement
2.10.0.0 Conclusion of literature review
CHAPTER THREE
3.0.0.0 Research methodology
3.1.0.0 Research design
3.2.0.0 Selection of sources of primary data
3.2.1.0 History/ overview of Woody Bygghandel
3.2.2.0 History/ overview of Tarkett
3.3.0.0 Data collection methods
3.4.0.0 Limitations of research
CHAPTER FOUR
4.0.0.0 Findings and data analysis
4.1.0.0 Findings
4.1.1.0 Research question I
4.1.1.1 Primary data
4.1.1.2 Secondary data
4.1.2.0 Research question II
4.1.2.1 Primary data
4.1.2.2 Secondary data
4.2.0.0 Data analysis
Mayase Mibenge & Ngozika Chinyere Okoye
IVE-procurement, Internal Customer Service And External Customers – A Study of Effects And Interdependencies
4.2.1.0 Research question I
4.2.1.1 Primary data
4.2.1.2 Secondary data
4.2.2.0 Research question II
4.2.2.1 Primary data
4.2.2.2 Secondary data
4.3.0.0 Summary of findings and analysis
4.3.1.0 Research question 1
4.3.2.0 Research question 11
4.4.0.0 Conclusion of findings
CHAPTER FIVE
5.0.0.0 Summary, conclusion, recommendations and areas of future research….75
5.1.0.0 Summary
5.2.0.0 Conclusion
5.3.0.0 Recommendations
5.4.0.0 Areas of future research
CHAPTER SIX
6.0.0.0 References
6.1.0.0 Journals
6.2.0.0 Books
6.3.0.0 Website sources
APPENDIX: QUESTIONNAIRE

Author: Mayase Mibenge & Ngozika Chinyere Okoye

Source: Blekinge Institute of Technology

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