IT Design for Sustaining Virtual Communities: an Identity-based Approach

A variety of information technology (IT) artifacts, such as those supporting reputation management and digital archives of past interactions, are commonly deployed to support virtual communities. Despite the ubiquity of these artifacts, research on the impact of various IT-based features on virtual community communication is still limited. Without such research, the mechanisms through which information technologies influence community success are not well understood, limiting the design of community infrastructures that can enhance interaction in the community and minimize dysfunction. This dissertation proposes that identity management is a critical imperative in virtual communities…

Author: Ma, Meng

Source: University of Maryland

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