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Knowledge Management : A Case Study of KM activities at Indian School of Business

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It seems that the term, which is nowadays in most use, in the literary world, is Knowledge Management. No domain has remained untouched by this new revolution. All business firms, companies, non-profit organizations, profit-making organizations, governmental institutions, academic organizations, research institutes, corporate, etc. want to manage their organizational knowledge to survive in today’s market. Organizational knowledge not only includes the information and knowledge generated in the mean time by the organization, but also the human resource, which has generated this knowledge. The main problem most of the organizations face today is the fact that expertise keep changing their organizations and thus organizations are not sure up-to what time the expert will work with them. Knowledge Management came up with a solution for this problem that, along with capturing knowledge/information that is generated, we should also think of capturing information about the expertise so that in the time of need, organization should be in the position to approach the particular person (expert). Theoretically this appears a very simple task but practically it is a very complex procedure, which consists of several complicated sub-tasks. This project will reflect light on various pragmatic approaches to knowledge management while in parallel we will look at the example of Knowledge Management System at Indian School of Business.

Author: Singh, Prachi

Source: Documentation and Research Training Centre, Indian Statistical Institute

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Contents

Chapter-1: Knowledge Management Overview…………………4
Knowledge – Means?………………………………………………………5
Knowledge Management Definition………………………………………6
Few other KM Definitions…………………………………………………8
Types of Knowledge………………………………………………………8
Three Stages of Knowledge Management…………………………10

Chapter-2: Evolution of Knowledge Management……………13
History of Knowledge Management………………………………13
Knowledge Management Chronology…………………………………14
Where from the present day Knowledge Management has come?……16
Today’s need for Knowledge Economy……………………………18

Chapter-3: Knowledge Management Systems……………19
What is a Knowledge Management System?…………………19
Salient Features of a Knowledge Management System……………19
Knowledge Auditing and Mapping……………………………23
Knowledge Management Strategies……………………………27
Decision Support Systems……………………………………………31
Best Knowledge Management Solutions………………32

Chapter-4: Knowledge Management Tools………………………34
Knowledge Management Tools- Beginning…………………………34
Knowledge Management Tools & Technologies of present day…………34
Few Examples: …………………………35
• Groupware…………………35
• Learning Loop………………36
• Heuristic Software……………36
• Suggestion Software………………37
• Electronic Yellow Pages…………37
• Document Management Systems……37
• Content Management Software……37
• RSS Feeds…………37

Chapter-5: Use of Ontologies in Knowledge Management……39
Understanding the concept of Ontology…………………39
Need of Ontologies……………………………………40
Ontologies in Artificial Intelligence…………41
Ontologies in Knowledge Management…………………42
XML (eXtensible Markup Language)………………………46
Types of Ontologies……………………47
Ontology Languages………………………48

Chapter-6: Open Source Softwares for Knowledge Management…52
Open Source Softwares
Meaning of Open Source……………………………………52
Open Source Definition……………………………………53
Softwares Available……………………………………………55
Eprints………………………………………55
DSpace…………………………………………57
KnowledgeTree………………………59
Others…………………………………………60

Chapter-7: International Initiatives in Knowledge Management by
Business Schools………………………65
The University of Greenwich……………………………65
Kentucky Initiative for Knowledge Management……………68
Knowledge@Wharton…………………………70
Knowledge Management Server (University of Texas)……………………71

Chapter-8: A Proposed Knowledge Management System for ISB…73
Indian School of Business………………………73
KM at ISB……………………………………………73
Knowledge@ISB (Dspace Knowledge Repository)………………76

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