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Improving knowledge sharing capabilities of organizations: a case study of ReStral Nigeria Limited

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The focus of this study is on how organizations can improve on knowledge management in order to enhance flow of work and productivity. We have chosen ReStral Nigeria Limited, a management consultancy firm, as a case study. We chose this company, firstly because our focus is on Nigeria; secondly, because of the company’s knowledge management capability.Davenport and Prusak posits that the “potential for new ideas arising from the stock of knowledge in any firm is practically limitless – particularly if the people in the firm are given opportunities to think, to learn, and to talk with one another” (Davenport and Prusak 2000:17). Creating an organizational atmosphere of thinking, learning and talking with the employees improves organizational knowledge repositories, thereby improving the organization’s ability to expand on the available knowledge and sustaining its competitive advantage….

Contents

CHAPTER ONE 1.0 Introduction and Literature Review
1.1 Concept of Knowledge
1.1.1 Socialization (Tacit to Tacit)
1.1.2 Externalization (Tacit to Explicit)
1.1.3 Combination (Explicit to Explicit)
1.1.4 Internalization (Explicit to Tacit)
1.2 Organizational Knowledge
1.3 Knowledge Sharing Within an Organization
1.3.1 Facilitating Knowledge Sharing
1.3.1.1 Environmental factors
1.3.1.2 Teamwork
1.3.1.3 Trust
CHAPTER TWO
2.0 Research Method.
2.1. Using Case Study Research
2.2. Research Design
2.3. Data Collection
2.4. Problems and Limitations of Data
2.5. Choice of Study: Why ReStral?
CHAPTER THREE
3.0 Case Study: ReStral Nigeria Limited
3.1 Sources of Data
3.2 Data Presentation and Analysis
CHAPTER FOUR
4.0 Findings and Discussions
CHAPTER FIVE
5.0 Conclusion

Author: Oscar King and Glory Iyoha

Source: Blekinge Institute of Technology

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