Management information systems in process-oriented healthcare organisations

The aim of this thesis work was to develop a management information system model for process-oriented healthcare organisations. The study explores two questions: “What kinds of requirements do healthcare managers place on information systems?” and “How can the work and information systems of healthcare managers and care providers be incorporated into process-oriented healthcare organisations?”

The background to the study was the process orientation of healthcare organisations. The study was conducted at the paediatric clinic of a county hospital in southern Sweden. Organisational process was defined as “a sequence of work procedures that jointly constitute complete healthcare services”, while a functional unit was the organisational venue ….


1. Introduction
1.1. Organisational and work process models in medical informatics
1.2. Aims of the study
2. Research methods
2.1. The setting of the case study
2.2. The data collection
2.2.1. Archival data
2.2.2. Interviewing
2.2.3. Diary method
2.2.4. Observation
2.2.5. Focus groups
2.2.6. Feedback loops
2.3. Analyses
2.4. Modelling
3. Results
3.1. The requirements of healthcare managers for an HIS
3.2. Interpretation of organisational and work processes in relation to HIS
3.3. A management information system model for process-oriented healthcare
4. Discussion
5. Conclusions
6. Future work
7. References

Author: Andersson, Anna

Source: Linköping University

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