Ordering System at Sandvik Information Technology: Survey and Proposal of Improvement

Sandvik AB is a high technology company with a world leading position in selected areas. The group is organized into three business areas: Sandvik Mining and Construction, Sandvik Tooling and Sandvik Materials Technology. Sandvik IT is a service company that supplies Sandvik AB with IT-related products and services mainly in Sweden.

The purpose of this master’s thesis is to evaluate the administrational environment and to make a survey of the ordering procedure at Sandvik IT. This to analyze the requirements of changes and to find suggestions for improvements.

The research method and procedure are based on qualitative interviews with persons using the systems as administrators and customers respectively. Literature studies and the ordering systems have also been used to find the problem areas.

To rationalize in a process a documentation of the present situation is needed and the survey of the ordering procedure is a start to simplify the process. If it is possible to reduce the number of ways to place an order and only use the portal IT-Requisition for IT-related products and services the handling of orders will be easier for both the customers and the administrators.

Our conclusion is that to be able to simplify the work for the administrators, the customers need to fill in the information right and use the system properly. It is important to focus on the customer and make it easier for them. This can be done if Sandvik IT evolves the page on the Intranet with detailed and comprehensive information about products, services and instructions to help the customers through the ordering process. If the contents of the orders were correct from start, the work for the administrators would automatically be reduced. It is also important to measure the administrators’ work to be able to make it more effective.

Author: Jonsson, Thomas; Olsson, Anna

Source: Luleå University of Technology

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