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Performance measurement of IT investments

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The IT function in companies is struggling to substantiate the way they realize value for the business. IT Governance is usually viewed as a answer for this issue. IT Governance includes the leadership and organizational structures and processes which make sure that the enterprise its IT sustains and extends its strategies and goals. A significant component of IT governance is performance measurement. In this study I concentrate on performance measurement of the portfolio of IT investments.

Contents: Performance measurement of IT investments

1. Research design
1.1 Project context
1.2 Problem definition
1.3 Scope
1.4 Research objective
1.5 Research questions
1.6 Research strategy
1.6.1 Desk research
1.6.2 Field research
2. Positioning performance measurement
2.1 Performance Measurement
2.1.1 Balanced scorecard as PMS
2.1.2 IT
2.2 IT investments
2.2.1 Categories & types of investments
2.2.2 Projects, programmes & portfolio
2.2.3 Managing IT Investments
2.3 IT governance
2.4 Conclusion
2.4.1 Performance measurement
2.4.2 IT investments (II)
2.4.3 IT governance (III)
2.4.4 Overall
3. Measuring IT investments
3.1 Developing an IT investment BSC
3.1.1 Corporate Contribution
3.1.2 User orientation perspective
3.1.3 Operational Excellence perspective
3.1.4 Future orientation perspective
3.2 IT Investment BSC context
3.3 Issues in designing, implementing and using performance measures
3.3.1 Design
3.3.2 Implementation
3.3.3 Use
3.3.4 Internal & external context
3.4 Conclusion
3.4.1 Performance measures (I)
3.4.2 Context factors with possible influence (II)
3.4.3 Possible issues (III)
4. Field research results
4.1 Description of participants
4.2 Description of survey data
4.3 Analysis of the 8 cases
4.3.1 Starters
4.3.2 Followers
4.3.3 Leaders
4.4 General analysis of research results
4.4.1 Measures used in practice
4.4.2 Relevance of issues
4.5 Relation with context factors
4.5.1 IT governance maturity
4.5.2 IT investment types & measures
4.5.3 IT investment size, use & importance
4.6 Conclusion
4.6.1 Use of measures (I)
4.6.2 Relevance of issues (II)
4.6.3 IT Investment BSC in practice (III)
4.6.4 Relation with context factors (IV)
5. Recommendations & conclusion 117
5.1 Relevance of the IT Investment BSC
5.2 General recommendations
5.2.1 Use of perspectives of the IT Investment BSC
5.2.2 Governance of the IT investment portfolio
5.2.3 Recommendations on measurement
5.2.4 Recommendations on internal processes
5.2.5 Recommendations for future readiness
5.3 Recommendations on issues
5.3.1 Best practices in design
5.3.2 Best practices in implementation and use
5.3.3 Internal Context
5.4 Specific recommendations for the cases
5.4.1 Starters
5.4.2 Followers
5.4.3 Leaders
5.5 Conclusion
5.5.1 Changes to the IT Investment BSC (I)
5.5.2 General recommendations performance measurement (II)
5.5.3 Recommendations on issues (III)…

Source: University of Twente

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