Role of multicultural teams (MCT) in multinational companies has significance in the presentday globalized world. The utility of the multicultural teams is acknowledged not only by senior managers and executives but also by the employees. However certain associated dysfunctional conflicts hinder the performance of MCT’s.
Contents
INTRODUCTION
1.1 RESEARCH BACKGROUND
1.1.1 Merits & Demerits of Multicultural Teams
1.2 PROBLEM DISCUSSION
1.2.1 Research Question
1.2.2 Research Sub‐Questions
1.3 AIMS AND OBJECTIVES
1.4 THESIS REPORT STRUCTURE
1.5 SUMMARY
CHAPTER II
RESEARCH METHODOLOGY
2.1 DATA COLLECTION
2.1.1 Primary Data
2.1.2 Secondary Data
2.2 INTERVIEW QUESTIONS
2.2.1 Designing the Interview Questions
2.3 SELECTION CRITERIA
2.4 METHOD OF CONDUCTING INTERVIEWS
2.5 LITERATURE REVIEW
2.5.1 Introduction of Theoretical Sources
2.6 LIMITATIONS
CHAPTER III
LITERATURE REVIEW
3.1 CULTURE
3.2 VALUES
3.3 CULTURAL DIMENSIONS
3.3.1 Hofstede’s Cultural Dimensions
3.3.2 Trompenaars Cultural Dimensions
3.3.3 Shortcomings of Cultural Dimensions MULTICULTURAL ORGANIZATIONS
3.4 MULTICULTURALISM/CULTURAL DIVERSITY IN ORGANIZATIONS
3.5 MULTICULTURAL TEAMS IN ORGANIZATIONS
3.5.1 Merits and Demerits of Multicultural Teams
3.6 REASONS FOR CONFLICT
3.7 CULTURAL ICEBERG
3.8 INTERCULTURAL COMPETENCE
3.8.1 Cultural knowledge
3.8.2 Skills
3.8.3 Personality Orientation
3.9 SHORTCOMINGS/DRAWBACKS OF THE ADAPTATION APPROACH
3.10 NEGOTIATING REALITY
3.10.2 Awareness Regarding Theories of Action
3.10.3 Testing one’s Perception & Interpretation of the Situation against Others
3.10.4 Gaps in Intercultural Interactions
3.10.5 Gap 1
3.10.6 Gap 2
3.11 COMBINING ADVOCACY WITH INQUIRY
3.11.1 Advocacy
3.11.2 INQUIRY
CHAPTER IV
DATA ANALYSIS
4.1 SELECTION OF PARTICIPANTS
4.2 INTERVIEWING PROCEDURE
4.3 GENERAL COMPANY AND TEAM INFORMATION
4.4 ANALYSIS/ASSESSMENT OF THE RESULTS
4.5 MANAGERS PERSPECTIVE
4.5.1 Multicultural Teams
4.5.2 Conflicts
4.5.3 Timing of Conflicts
4.5.4 Role of Cultural Values & its impact
4.5.5 Conflict Resolving Strategies
4.5.6 Benefits of Multiculturalism
4.6 TEAM MEMBERS’ PERSPECTIVE
4.6.1 Multicultural Teams
4.6.2 Conflicts
4.6.3 Timing of Conflicts
4.6.4 Role of Cultural Values & Cultural Awareness Training
4.6.5 Conflicts Resolving Strategies
4.6.6 Benefits of Multiculturalism
4.7 RESPONSES OF STUDY GROUPS AT BTH ABOUT MULTICULTURALISM
CHAPTER V
CONCLUSIONS & RECOMMENDATIONS
5.1 ANSWERING TO THE RESEARCH QUESTION
5.2 CONCLUSION
5.3 LIMITATIONS
5.4 RECOMMENDATIONS
5.5 FURTHER STUDY
REFERENCES
Appendix
Author: Ali Imran Liaqat, Bilal Afzal Khan, Muhammad Awais Ejaz Khan
Source: Blekinge Institute of Technology
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