Software process improvement is often mentioned in today?s software marketplace. To be able to do process improvement, the organisation must have a process to improve from. These processes are commonly deviated from, and the PDU/PAY organisation at Ericsson AB has experienced that this happens too often within their organisation. The aim of this master thesis was to investigate why such deviations occur and how they could be prevented at PDU/PAY. A survey including a qualitative and a quantitative part was conducted at PDU/PAY to investigate this issue. The result was that processes were often deviated from due to lack of: management commitment, user involvement, synchronisation between processes, change management, anchoring of processes….
Contents
Chapter 1: Introduction
1.1 Backgound
1.2 The Company
1.3 Problem Description
1.4 Goals
1.5 Structure of the Thesis
1.6 Reading guidelines
1.7 Summary of chapter
Chapter 2: Processes
2.1 Processes
2.2 Process Deviations
2.3 Modelling the Process
2.4 Maintainance of Processes
2.5 Summary of Chapter
Chapter 3: Process Improvement
3.1 Changing the Software Process
3.2 The Process Improvement Lifecycle
3.3 Critical Success Factors in Software Process Improvement
3.4 Resistance to Change
3.5 Summary of Chapter
Chapter 4: Processes at PDU/PAY
4.1 Process Web
4.2 Processes
4.3 Process Improvements
4.4 Summary of Chapter
Chapter 5: The Requirements Process at PDU/PAY
5.1 Current State of the Requirements Process at PDU/PAY
5.2 Departments, Forums and Documents
5.3 A Typical Requirements Process Scenario
5.4 The Five Most Mentioned Areas for Improvement
5.5 Summary of Chapter
Chapter 6: Method and Design
6.1 Method
6.2 Design of Research
6.3 Summary of Chapter
Chapter 7: Presentation and Analysis of the Survey at PDU/PAY
7.1 Presentation of the Qualitative Study
7.2 Presentation of the Quantitative Study
7.3 Analysis of the Results
7.4 Summary of Chapter
Chapter 8: Improvement Proposal
8.1 Introduction
8.2 Organisational Issues
8.3 Process Related Work Issues
8.4 Which Problems in the Requirements Process are Addressed?
8.5 Summary of Chapter
Chapter 9: Epilogue
9.1 Conclusions
9.2 Further Work
9.3 Assessment of Work
9.4 Summary of Chapter
References
References
Appendix A: Questionnaire and Graphs from the Study
A.1 Abbrevations
A.2 Graphs
A.3 Remaning Questions
Author: Patrik Berander
Source: Blekinge Institute of Technology
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