The purpose of this thesis is two-fold. First the researcher wants to investigate the gradation of information needs, in order to made a classification of important information and communication aspects of the focal organisation EnerSearch. Secondly, in order to state a classification of information, a vocabulary is developed that could help actors to understand the situation under investigation.
Method:The methodology used is partly an action research methodology, where the researcher plays an active role in interpreting and understanding the situation together with the actors of the focal organisation. The research exerts from a hermeneutic perspective, where activities in the focal organisation are interpreted and concepts are developed that can help actors of the investigation, to understand their situation. For the investigation a case study is taken and the researcher has an active role in the case study.
Contents
1 Introduction
2 The focal organization
3 Problem and theory discussion
3.1 Strategic alliances and networking
3.2 Project teams
3.3 Communication in a virtual organization
3.4 Information richness
3.5 Problem Discussion
4 Methodology
4.1 Action research
4.2 Hermeneutic perspective
4.3 Case study
4.4 Induction
4.5 Observer, consultant and intervening
4.6 Literature and theory
4.7 Data acquisition methods
4.7.1 Conversations and Interviews
4.7.2 Observations
4.7.3 Documents
4.8 Ideal Types/ Caricature method
5 Differences in opinion
6 Ideal types
6.1 Information and communication needs of ideal types
6.1.1 Clients
6.1.2 Involved
6.1.3 Individualists
6.1.4 The common operating core (individualists & involved)
6.1.5 Conclusion
7 Classification
7.1 Content and destination based information
7.2 Ideal types and information distribution
7.2.1 The client
7.2.2 The involved
7.2.3 The individualist
8 Information and communication technology means
8.1 Information richness
8.2 Communication and information technology
8.3 Proposal of information system
9 Final remarks
9.1 Guidelines
9.2 Evaluation remarks
10 Bibliography
11 Appendix
Author: Petra Bosch-Sijtsema
Source: Blekinge Institute of Technology
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