This study results in better acknowledgement of essential success factors of TQM implementation in hotels that have a few advantages to provide better service to customers. The advantages of offering increased service quality have impact on both hotel sector and customers. A few of these benefits are, competitive advantages, management leadership, continues improvement, work development, reduce costs and economic profits..
Designing quality service is an important issue in today’s world of competition in the tourism industry and in particular in the hotel sector. Although numerous resources are available on the subject of service quality design, only a few have provided a comprehensive