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How does Knowledge Management improve the Service Industry?

Competitive advantage is important for a company’s performance in emerging markets. Many companies lost sight of competitive advantage to grow and compete with domestic and global competitors. Thus, many companies try to gain it from managing knowledge. However, while the companies have to leverage their knowledge internally and externally to create and sustain a competitive advantage, they have to face many problems to manage knowledge. This thesis takes a critical look at problems and barriers of managing knowledge as ...

Project category: Featured, SSM, Strategic Management
Knowledge Integration in Product Development Projects

This dissertation is interested with knowledge integration in product development projects. Knowledge integration is conceptualized of as processes of goal-oriented interrelating with the objective of taking advantage of knowledge complementarities present between people with differentiated knowledge bases. Knowledge integration is a subject of relevance to many organizations as the level of integration of specialized and distributed knowledge helps explain variations in firms’ product development performance. Nevertheless, knowledge integration is inadequately recognized as detailed, empirical, research are lacking. Hence, the objective ...

Project category: Management Misc
Factors that affect IT-based knowledge sharing

Knowledge has been acknowledged as an essential asset for organizations to gain competitive advantage. Progressively capable Information and Communication Technologies (ICT) and Information Systems (IS) are already designed and employed by organizations to facilitate Knowledge Management (KM). Beside strategic advantages and financial benefits, businesses are worried about how to motivate employees to share their knowledge to be able to obtain valuable knowledge, facilitate KM processes and get the best benefits from the investments in KM technologies. This document aims to: (1) ...

Project category: IT General
Knowledge management systems (KMS) continuance in organizations

This study explores the phenomenon of employees' continuance behaviors in using knowledge management systems (KMS) in organizations. KMS can only meet implementing organization's expectations when employees in those organizations continually use them. Based on prior IS user acceptance and continuance research, this study formulates a general KMS continuance model in which both continuance intention and organizational facilitating conditions predict the employees' KMS continuance behavior. The moderating effect of habit on the relationship between intention and continuance is also considered. Moreover, ...

Project category: IT General
Improving knowledge sharing capabilities of organizations: a case study of ReStral Nigeria Limited

The focus of this study is on how organizations can improve on knowledge management in order to enhance flow of work and productivity. We have chosen ReStral Nigeria Limited, a management consultancy firm, as a case study. We chose this company, firstly because our focus is on Nigeria; secondly, because of the company’s knowledge management capability.Davenport and Prusak posits that the “potential for new ideas arising from the stock of knowledge in any firm is practically limitless – particularly if ...

Project category: Management Misc

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