Tqm Implementation

A feasibility study of the total quality management in hospitality industry with a case study in Esfahan Hotels

This study results in better acknowledgement of essential success factors of TQM implementation in hotels that have a few advantages to provide better service to customers. The advantages of offering increased service quality have impact on both hotel sector and customers. A few of these benefits are, competitive advantages, management leadership, continues improvement, work development, reduce costs and economic profits..

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