Service Sector Management (SSM) Projects, Dissertations, Thesis Topics, Project Report, Service Sector Case Studies, Working Papers, Research, Examples and Resources
The customer loyalty concept has received much attention from both academics and practitioners in different industry. Banking industry is also not excluded and because it has a highly interaction with the customers, getting familiar with this concept would be very important and
For most companies, developing a satisfying customer experience has a direct impact on their future revenue streams. They now have to consider creating such “experiences”. The purpose of this thesis is to provide a better understanding on how to build a positive
Designing quality service is an important issue in today’s world of competition in the tourism industry and in particular in the hotel sector. Although numerous resources are available on the subject of service quality design, only a few have provided a comprehensive