IT General

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Feasibility study of application and implementation of customer relationship management (CRM) in hotel industry

The purpose of this thesis is feasibility study of Customer Relationship Management (CRM) application in hotel industry. With increased globalization, competition, higher customer turnover, growing customer acquisition costs and rising customer expectations in today competitive word CRM is very important for several

Forensic Carving from Unallocated Space

Computer Forensics investigations have become more and more common while investigating IT-related issues. From experience, hard disks, USB thumb, memory sticks contains information that might be useful. Computer Forensics is regularly conducted by Police, Customs, Tax investigators but also within private companies

Modelling web applications WebML versus UML

In the early stages of web application development, web developers built the solution without considering the documentation and modelling of the application. Today companies experience problems when working with the management of web applications, due to that they grow in size and

Academic Initiatives and eLearning

The IT students that graduate today will be the IT industry’s employees and possible customers tomorrow. Today universities can lower costs by joining academic initiatives that allow them to leverage limited educational funds more efficiently while still providing a high quality education.

Communication structure and information distribution in an Indian NGO-network A case study of the YRSHR-network

The aim of this masters thesis is to examine how communication structures within an inter-organisational network affect the network activities. Questions posed are: who communicates with whom; how does the communication structure affect information distribution; does the structure support the intended function