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The purpose of this thesis is feasibility study of Customer Relationship Management (CRM) application in hotel industry. With increased globalization, competition, higher customer turnover, growing customer acquisition costs and rising customer expectations in today competitive word CRM is very important for several
Computer Forensics investigations have become more and more common while investigating IT-related issues. From experience, hard disks, USB thumb, memory sticks contains information that might be useful. Computer Forensics is regularly conducted by Police, Customs, Tax investigators but also within private companies
Embedded control systems are gaining an increasing amount of responsibility in today’s vehicles and industrial machines. As mechanical components are replaced by software, the complexity of control systems and the amount of data they are responsible for greatly increase. Generally there are
In the thesis the advantages with Text over IP (ToIP) is explained and it is motivated why it is a good idea to integrate this in Asterisk. It also presents an implementation of a ToIP extension in Asterisk.ToIP means communicating over a
The simultaneous localisation and mapping (SLAM) problem is one of the most central in robotics research. It asks if a mobile robot, put in an unknown location in an unknown environment, can incrementally build a consistent map of the environment and simultaneously
Model-based techniques for verification and validation require a model of the system under test (SUT). However, most communication systems lack a complete, correctmodel. One approach for generating a model of a system is to infer the model byobserving its external behavior. This
This thesis concerns the interdisciplinary field of combinatorial auctions, combining the fields of computer science, optimization and economics. A combinatorial auction is an auction where many items are sold simultaneously and where bidders may submit indivisible combinatorial bids on groups of items.
In the early stages of web application development, web developers built the solution without considering the documentation and modelling of the application. Today companies experience problems when working with the management of web applications, due to that they grow in size and
In this dissertation, we study the problem of (i) routing and wavelength assignment, and (ii) traffic grooming for multicast traffic in Wavelength Division Multiplexing (WDM) based all-optical networks. We focus on the ‘static’ case where the set of multicast traffic requests is
Network protocol construction is a complex and error prone task. The challenges originate both from the inherent complexity of developing correct program code and from the distributed nature of networked systems. Protocol errors can have devastating consequences. Even so, methods for ensuring