Management

Management Projects, Dissertations, Management Thesis, Working Papers, Case Studies, Examples, Resources and Information

Executive Information Search Within Top Management Teams and its Impact on Organizational Innovation

The focus of this dissertation is an examination of an important yet understudied managerial activity – that of information search. Information is an essential component to the functions of managers, and the way in which information is gathered should therefore be of

Measuring Collective Mindfulness and Exploring Its Nomological Network

Collective mindfulness was conceptualized as a prerequisite to achieving organizational reliability in the face of complexity and tight coupling. However, researchers have yet to measure collective mindfulness, precluding an assessment of its construct validity… Contents Introduction High Reliability Organizations Safety and Customer

The role of analytical CRM in maximizing customer profitability in private banking: two Swedish banks

Most widely accepted classification of Customer Relationship Management (CRM) systems includes operational, analytical, collaborative and e-CRM. While operational, collaborative, and e-CRM has received a significant interest among practitioners and scholars, but analytical CRM has been mostly neglected by them. The major function