Management

Management Projects, Dissertations, Management Thesis, Working Papers, Case Studies, Examples, Resources and Information

The Creation of Customer Loyalty – A Qualitative Research of the Bank Sector

The purpose of this dissertation is to find out which parameters service companies are using in order to create customer satisfaction and customer loyalty. Theories that we have chosen to consider deal with relationship marketing, service quality, different types of loyalty, customer value, customer loyalty, customer satisfaction, loyalty programs, customer clubs, monetary benefits and social bonds.

Managing conflict in cross-functional project teams in Hong Kong

Review of literature of the last few decades has revealed that little research on conflict management has been conducted in the Hong Kong manufacturing industry despite Hong Kong being one of the world’s most competitive economy. Noting the increasing use of the matrix organisational structure recently in Hong Kong industry, this study investigates how today’s project support personnel from either marketing

Constructing Costs

The economic analysis of building contracts is an unexplored field within Law and Economics. This paper makes an attempt to cast some light over the subject and encourage to more research within the field. The main purpose has been to describe why the actual price in a public construction project often turns out to be higher than the contract price and offer a way of handle that risk.

A time-based order fill rate model for spare parts

The service central warehouse at Vanderlande holds a number of spare parts on stock to fill customer orders for spare parts. In this research the supply chain of spare parts at Vanderlande is analyzed and subsequently an inventory model for the service central warehouse is developed that optimizes the percentage of customer orders that is completely filled within a given timeframe

Expropriation through connected party transaction : the case of Hong Kong

This project examines whether the pricing of connected transactions is driven by tunneling purpose to benefit controlling shareholders at the expense of minority shareholders. I also explore whether the pricing decision is influenced by specific corporate governance and information disclosure characteristics.