Usability is a hip word today in our society of Information Technology, but what does it really mean? In this report we want to emphasie key words like usability, design, users and their participation in the design process. This thesis involves a human centered way to think in software developing. We have evaluated the usability in a system. The result from our evaluation and the methods we used are described in this thesis. Our contribution is motivated design suggestions.
Contents
INTRODUCTION
HISTORY
THE AIM WITH OUR PROJECT
OUR PERSONAL GOAL WITH THE PROJECT
THE RESULT
BACKGROUND
ABB BODY-IN-WHITE AB
The Work process
THE TOPTIER REPORT AND ANALYSE SYSTEM
WHY CHANGE THE SYSTEMS?
WHAT IS USABILITY?
WHY USERS IN THE DESIGN PROCESS?
THE USERS AS PARTICIPATORS
THE SYSTEMS
SCALA
TOPTIER ENTERPRISE UNIFICATION PLATFORM
The Administrator’s Possibilities in the general EUP
The User’s Possibilities in EUP
FIELD STUDY
LEARN THE SYSTEMS
INFORMAL INTERVIEW
OBSERVATION
QUESTIONNAIRE
SCENARIO
BRAINSTORMING
FUTURE WORKSHOP
MOCK-UP
PROCESS OF WRITING
COMMENTS ABOUT THE METHODS
USER CLASSIFICATION
THE NOVICE USERS
THE MIDDLE USERS
THE EXPERT USERS
The Super Users
CONCLUSIONS ABOUT USER CLASSIFICATION
WHAT IS A GOOD SYSTEM?
OUR DESIGN SUGGESTIONS
Language
The Choice Scala in the Toolbar
General Functions
The Find / Search function
Reports
System Failure
Reflections about Design Suggestions
GENERAL PROBLEMS
SUMMARY
FINAL WORDS
GLOSSARY
LITERATURE
PICTURES
WEB-SITES
OWN MATERIAL
APPENDIX
Author: Martina Holmquist, Ann-Marie Pettersson
Source: Blekinge Institute of Technology
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