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Factors that affect IT-based knowledge sharing

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Knowledge has been acknowledged as an essential asset for organizations to gain competitive advantage. Progressively capable Information and Communication Technologies (ICT) and Information Systems (IS) are already designed and employed by organizations to facilitate Knowledge Management (KM). Beside strategic advantages and financial benefits, businesses are worried about how to motivate employees to share their knowledge to be able to obtain valuable knowledge, facilitate KM processes and get the best benefits from the investments in KM technologies.

This document aims to: (1) develop a measurement of trust which has long been recognized as a critical facilitator of the use of KMS and knowledge sharing, (2) an extensive research model for studying the actual behavior and behavioral intention of using KMS to share knowledge within an organization and (3) research the influence of trust on the use of KMS to share knowledge. Literature review and survey were conducted to provide support for this research.

Source: City University of Hong Kong

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