business process improvement

Business process improvement for increased product quality is of continuous importance in the software industry. Quality managers in this sector need effective, hands-on tools for decision-making in engineering projects and for rapidly spotting key improvement areas. Measurement programs are a widespread approach for introducing quality improvement in software processes, yet employing all-embracing state-of-the art quality assurance models is labor intensive.... Contents 1. INTRODUCTION 1.1 ISP2 SCOPE 1.2 CHAPTER OUTLINE 1.3 METHOD 1.4 DELIMITATION 2. STATE-OF-THE-ART THEORY 2.1 INFORMATION RETRIEVAL 2.2 MEASUREMENT PROCESS APPROACHES 2.2.1 QUALITY FUNCTION DEPLOYMENT 2.2.2 SIX SIGMA 2.2.3 PRACTICAL ...